Terms of service

3D CertHub Website Terms of Use and Sale & 3D CertHub Software Licence Agreement

Last updated: 04/05/2026

3D CertHub Website Terms of Use and Sale

Last updated: 04/05/2026

These Website Terms of Use and Sale (“Terms”) govern your use of the website operated by 3D CertHub UK Ltd, company number 16891874, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (“3D CertHub”, “we”, “us”, “our”), at 3dcerthub.co.uk and any related website pages we operate.

These Terms apply to your use of our website, including browsing the site, purchasing digital products, purchasing software access, downloading materials, and interacting with any services made available through the website.

By using our website, you agree to these Terms. If you do not agree, you must not use the website.

1. About this website

This website provides information about our products and services, including software, digital products, certificates, guides, downloads, and related materials.

Nothing on this website constitutes legal advice, regulatory advice, conformity assessment, certification of your finished product, or a guarantee of compliance.

2. Who we are

We are 3D CertHub UK Ltd, registered in England and Wales under company number 16891874.

Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ

Email: hello@3dcerthub.co.uk
Website: 3dcerthub.co.uk

VAT number: 509750969

3. Use of the website

You may use this website only for lawful purposes.

You must not:

  • use the website in breach of any law or regulation;
  • misuse the website by introducing malware, harmful code, or malicious material;
  • attempt to gain unauthorised access to the website, server, hosting environment, accounts, checkout systems, or related systems;
  • interfere with the operation or security of the website;
  • scrape, harvest, copy, or extract substantial parts of the website without our written permission;
  • use website content to create competing commercial material using copied wording, copied layouts, copied assets, or copied product structure;
  • make misleading, fraudulent, or abusive use of the website or its content;
  • use the website to submit false, inaccurate, or misleading order information.

We may suspend, restrict, or block access to the website where we reasonably believe these Terms have been breached or the website is being misused.

4. Accounts and information you provide

If you create an account, place an order, sign up for updates, or otherwise provide information through the website, you must ensure that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out using your account, unless caused by our breach.

5. Products and services

We sell and promote digital products and software-related services through this website, including but not limited to:

  • digital certificates;
  • digital documentation;
  • software subscriptions;
  • fixed-term software licences or activation access;
  • guides, downloads, and related digital materials.

Unless expressly stated otherwise, products sold through this website are digital products only. No physical goods are shipped.

We make reasonable efforts to ensure that product descriptions are accurate. However, we do not guarantee that all descriptions, screenshots, images, colours, examples, or other website content will be complete, current, error-free, or displayed identically across all devices.

We may update, amend, remove, replace, discontinue, or limit any product, service, price, feature, or availability at any time without notice.

6. Orders and contract formation

By placing an order through the website, you are making an offer to purchase the relevant digital product or service.

An order is accepted only when:

  • payment has been successfully processed; and
  • we make the digital content, software access, licence entitlement, download, or other purchased access available to you.

We may refuse or cancel an order before acceptance where we reasonably believe there has been an error, misuse, suspected fraud, pricing mistake, or other legitimate issue affecting the transaction.

7. Prices, VAT, and billing

All prices are shown in the currency stated at checkout.

Unless stated otherwise, prices shown on the website or checkout page are inclusive of VAT where applicable.

The price charged for a product or service will be the price shown at the time the order is placed, as confirmed in your order confirmation or invoice.

You are responsible for providing accurate billing, payment, and contact information and for keeping it up to date.

We may change prices for future purchases, future renewals, or future plan periods at any time.

We may also offer promotions, discounts, bundles, or special terms from time to time. If there is any conflict between a promotion and these Terms, the promotion terms will apply to the extent of that conflict.

8. Payment processing

Payments made through the website are processed through Shopify and its payment infrastructure or associated payment providers.

By placing an order, you confirm that you are authorised to use the payment method provided and that the payment information you submit is accurate and complete.

9. Digital delivery

All products and services sold through this website are delivered digitally, including by download, activation, account access, licence entitlement, or other electronic means.

Delivery is considered complete when the digital content, software access, licence key, download link, entitlement, or other purchased access is made available to you.

We are not responsible for delivery issues caused by:

  • incorrect email addresses or customer information supplied at checkout;
  • email filtering, junk filtering, or blocked inboxes;
  • customer device incompatibility;
  • local software restrictions;
  • failure by you to follow installation, access, or download instructions.

10. Software products and separate terms

If you purchase, download, install, activate, or use the 3D CertHub software, your use of that software is also governed by separate terms, including:

  • the 3D CertHub Software Licence Agreement;
  • the 3D CertHub Subscription Terms; and
  • the 3D CertHub Privacy Policy.

If there is any conflict between these website Terms and the more specific terms applying to the software or subscription, the more specific terms will take priority for that product or service.

11. Digital certificates and due diligence

Certificates and related documentation supplied by us identify the specific brand, material, product type, colour range, or other scope described in the relevant product listing or document.

It is your responsibility, as the manufacturer, seller, importer, or distributor of a finished product, to carry out your own due diligence and determine whether any certificate, document, or digital product purchased from us is appropriate for your intended use.

This includes checking, where relevant, that the purchased certificate or document corresponds to the correct:

  • filament brand;
  • product type;
  • formulation;
  • colour or colour range; and
  • intended application.

Where representative colour testing, grouped colour testing, or similar approaches are referenced, you remain responsible for deciding whether reliance on that evidence is appropriate for your own products and circumstances.

We do not assess finished products, do not certify finished products, do not determine your overall product compliance, and do not provide legal advice. Responsibility for compliance with applicable law, including toy safety and product safety requirements, remains with you.

12. Cancellation and refunds

Because many of our products are digital content supplied electronically, your cancellation and refund rights may be limited once supply has begun.

Where digital content is supplied during the cancellation period, the right to cancel may be lost where this is permitted by law and where the required consent and acknowledgement have been obtained.

Unless required by law or expressly stated otherwise:

  • digital sales are final once digital access, download, entitlement, or licence access has been provided;
  • refunds are not available simply because you change your mind after supply has begun;
  • subscription cancellations and expiry are governed by the relevant Subscription Terms where applicable.

Nothing in these Terms removes or limits any mandatory rights you may have under applicable consumer law.

13. Intellectual property

All content on this website, including text, graphics, logos, icons, images, downloads, branding, layout, product wording, and design, is owned by or licensed to 3D CertHub UK Ltd unless otherwise stated.

You may view and print website pages for your own personal or internal business use only.

You must not reproduce, republish, distribute, commercially exploit, modify, or create derivative works from website content without our prior written permission, except where permitted by law.

Any digital certificate, guide, software-related document, or other content purchased from us is licensed for its intended use only and is not transferred to you on an ownership basis unless we expressly say otherwise.

14. Trade marks

“3D CertHub” and associated branding, logos, names, and marks used on this website are our trade marks, pending trade marks, or unregistered rights unless otherwise stated.

You must not use them without our prior written consent.

15. Validation and authenticity checks

If a regulator, enforcement body, customer, or other third party seeks confirmation of the authenticity of a certificate or digital document, we may provide confirmation or information to the extent we consider appropriate and lawful.

If the details of a certificate, customer, or purchase record do not match our records, or if we reasonably suspect the document was not purchased from us or has been altered, misused, or misrepresented, we may refuse to confirm authenticity.

16. Feedback and submissions

If you submit ideas, suggestions, feedback, reviews, proposals, or similar content to us through the website, you grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, publish, distribute, and display that feedback for business purposes.

You confirm that you have the right to provide any such feedback and that it does not infringe the rights of any third party.

We may remove or decline to use submissions that we reasonably consider unlawful, abusive, infringing, misleading, or otherwise inappropriate.

17. Links to third-party websites and services

This website may contain links to third-party websites or services for convenience only.

We do not control and are not responsible for third-party websites, content, products, services, or policies.

Your use of third-party websites is at your own risk.

18. Relationship with Shopify

Our website and online store are powered by Shopify, which enables us to provide online store and checkout functionality.

However, sales of our products and services are made by 3D CertHub UK Ltd, not by Shopify.

Nothing in these Terms makes Shopify responsible to you for our products, our descriptions, our certificates, or our software. Your contract for purchase is with us.

19. Privacy and cookies

Use of the website is also subject to our Privacy Policy and any cookie information or notice we make available.

Our website is hosted and supported in part through Shopify, and certain personal information submitted through the website may be processed by Shopify and associated service providers in accordance with our Privacy Policy and Shopify’s own privacy terms.

20. Availability and technical risks

We do not guarantee that the website will always be available, uninterrupted, secure, or free from bugs, viruses, or errors.

We may suspend, withdraw, restrict, or change all or part of the website for business, legal, operational, or technical reasons.

You are responsible for using appropriate virus protection, security, and compatible systems when using the website.

21. No professional advice

Content on this website is provided for general information only.

It is not legal advice, regulatory advice, certification, conformity assessment, or professional compliance advice. You remain responsible for your own products, documentation, testing, risk assessments, labelling, declarations, and legal obligations.

22. Disclaimer of warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that website content will always be accurate, complete, current, secure, uninterrupted, or error-free.

Nothing in these Terms affects any statutory rights you may have which cannot lawfully be excluded or restricted.

23. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to that, to the fullest extent permitted by law:

  • we are not liable for any indirect or consequential loss arising from use of, or inability to use, this website;
  • we are not liable for loss of profit, revenue, sales, business, goodwill, anticipated savings, data, or business opportunity arising from use of this website; and
  • we are not liable for loss arising from your reliance on website content without independent review.

These limitations apply to the website and website content only. Software-specific liability terms are dealt with in the Software Licence Agreement.

24. Suspension, restriction, and termination

We may suspend, restrict, or terminate your access to the website or any related service if:

  • you breach these Terms;
  • you misuse the website;
  • we reasonably suspect unlawful, fraudulent, abusive, or harmful activity;
  • we are required to do so by law; or
  • continued access would create legal, security, reputational, or operational risk.

Any provisions of these Terms that by their nature should survive suspension or termination will continue to apply.

25. Changes to these Terms

We may amend these Terms from time to time.

The latest version published on the website will apply from the date stated on that version. Where required, we will take reasonable steps to notify users of material changes.

26. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

The courts of England and Wales shall have jurisdiction, except where mandatory consumer law provides otherwise.

27. Contact details

3D CertHub UK Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: hello@3dcerthub.co.uk
Website: 3dcerthub.co.uk




3D CertHub Software Licence Agreement

Last updated: 04/05/2026

This Software Licence Agreement (“Agreement”) is a legal agreement between 3D CertHub UK Ltd, a company registered in England and Wales under company number 16891874, with registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (“3D CertHub”, “we”, “us”, “our”), and the person or business downloading, installing, accessing, or using the Software (“you”, “your”).

By downloading, installing, accessing, or using the Software, you agree to be bound by this Agreement. If you do not agree to this Agreement, you must not download, install, access, or use the Software.

1. Definitions

In this Agreement:

Account means any user account, entitlement record, activation record, or other access record associated with your use of the Software.

Documentation means any user guides, onboarding materials, help content, instructions, and related materials we make available for the Software.

Licence means the limited right granted to you under this Agreement.

Software means the 3D CertHub application, including its desktop application, updates, patches, releases, associated files, and Documentation, but excluding third-party software licensed under separate terms.

Subscription Terms means our separate 3D CertHub Subscription Terms, as updated from time to time.

Technical File Content means the data, text, images, documents, records, and other information entered, uploaded, created, stored locally, or exported by you through the Software.

2. Who this Agreement applies to

This Agreement applies to all use of the Software, whether under:

  • a free trial;
  • a paid subscription;
  • a fixed-term activation;
  • a promotional access period; or
  • any other access model we make available.

If you use the Software on behalf of a business, you confirm that you have authority to bind that business to this Agreement.

3. Licence grant

Subject to your compliance with this Agreement, the Subscription Terms, and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

  • download and install the Software on a device you own or control;
  • access and use the Software for your internal business compliance record-keeping and documentation purposes, or for your own lawful personal use where permitted; and
  • use the Software solely in accordance with this Agreement, the Subscription Terms, and the Documentation.

This Licence is granted, not sold. The Software is licensed to you, not transferred or assigned to you.

4. Permitted use

You may use the Software to:

  • create, manage, organise, and export technical file materials and related compliance records;
  • store and manage your own product, material, testing, batch, and supporting documentation data; and
  • generate outputs made available by the Software for your own lawful use.

You are solely responsible for:

  • the accuracy, completeness, and legality of your Technical File Content;
  • checking that any outputs generated by the Software are appropriate for your product and circumstances; and
  • your own compliance decisions, product safety decisions, labelling, declarations, testing strategy, and legal obligations.

5. Restrictions

You must not, except where expressly permitted by law:

  • copy, reproduce, distribute, publish, lease, rent, lend, sell, assign, sublicense, or otherwise make the Software available to any third party;
  • resell, white-label, bureau-supply, host, or commercially exploit the Software as a service for third parties without our prior written consent;
  • modify, adapt, translate, or create derivative works of the Software;
  • remove, obscure, or alter any copyright, trade mark, proprietary notice, watermark, or branding in the Software;
  • use the Software to build, support, or market a competing product using copied code, copied layouts, copied wording, copied outputs, or copied Documentation;
  • bypass, disable, defeat, interfere with, or circumvent any licence key, activation, entitlement, access control, usage limit, machine lock, read-only mode, or other technical protection measure in the Software;
  • attempt to transfer or reassign a licence key or activation except where we expressly allow it;
  • share account credentials, licence keys, or activation details except as expressly permitted under your purchased plan;
  • use the Software in any unlawful, fraudulent, misleading, or infringing way;
  • upload or introduce malicious code, viruses, worms, trojans, or other harmful material into or through the Software; or
  • use the Software in a way that could damage, disable, overburden, or impair our systems or services.

6. Lawful rights preserved

Nothing in this Agreement is intended to restrict any rights you may have under applicable law that cannot lawfully be excluded or limited.

Where applicable law gives a lawful user of software rights such as making a necessary backup copy, observing, studying or testing the functioning of the program, or carrying out limited acts needed for interoperability, this Agreement applies subject to those rights.

If you are a consumer, nothing in this Agreement removes or reduces any mandatory rights you may have under applicable consumer law in relation to digital content.

7. Account security and activation

You must:

  • keep your login credentials, licence key, and activation details secure;
  • not allow unauthorised persons to access the Software using your credentials or activation details; and
  • notify us promptly if you become aware of any unauthorised access, suspected misuse, or security issue.

You are responsible for all activity carried out through your Account unless caused by our breach.

Access to the Software may be linked to a single machine, device, licence key, account, or entitlement record, as described in the Subscription Terms.

8. Subscription, activation, and access

Your right to use the Software may depend on:

  • a valid free trial;
  • a valid licence key;
  • a valid entitlement record;
  • an active subscription or fixed-term access plan;
  • successful activation on a permitted machine; or
  • other technical or commercial conditions communicated to you at purchase, activation, or signup.

The duration of access, renewal rules, grace period, read-only behaviour, and what happens when a trial or subscription ends are governed by the Subscription Terms.

If your trial or subscription ends or lapses, your access may be reduced, restricted, or switched to read-only mode in accordance with the Subscription Terms.

9. Fees and payment

Fees, billing periods, renewals, taxes, and payment terms are set out:

  • at checkout;
  • in your invoice;
  • in your subscription plan details; or
  • in the Subscription Terms.

Unless stated otherwise, all fees are non-refundable except where required by law.

10. Updates and changes

We may release updates, upgrades, bug fixes, patches, security changes, and new versions of the Software.

We may:

  • install or require certain updates for security, legal, compatibility, operational, or licensing reasons;
  • change, improve, suspend, or discontinue features; and
  • modify the Software to maintain performance, security, compliance, or service continuity.

Some updates may be required for continued use.

11. Support and maintenance

Any support, onboarding, maintenance, update frequency, and response times will be provided in accordance with the plan, package, or support level we make available to you.

Unless we expressly agree otherwise, we do not guarantee:

  • uninterrupted availability;
  • compatibility with every device, operating system, or third-party service; or
  • correction of every defect within any specific timeframe.

Where we decide to retire or end support for the Software or a major version, we will aim to give reasonable notice through the app, website, email, or another appropriate channel. Current UK software-security guidance also points vendors toward clear communication on support status, secure use, and updates.

12. Your data and exports

You retain ownership of your Technical File Content.

The Software is designed so that core working data is stored locally on your machine during normal use unless and until you choose to export, transmit, submit, or otherwise send it through a feature we make available.

We do not claim ownership of your Technical File Content.

Where you choose to submit data to us, including support requests, bug reports, feature requests, activation-related information, or other information transmitted through the Software, you grant us a limited right to receive, process, transmit, store, and use that information only as reasonably necessary to:

  • provide the Software and related services;
  • validate licences, subscriptions, and activations;
  • maintain security and service functionality;
  • investigate bugs, support requests, or misuse;
  • comply with law; and
  • enforce this Agreement and the Subscription Terms.

You are responsible for maintaining your own backups of exported files and records unless we expressly agree in writing to provide backup or retention services.

We do not routinely review all Technical File Content and do not verify that it is accurate, legally sufficient, or compliant.

13. No legal, regulatory, or professional advice

The Software is a tool to assist with organising and producing records and documents.

It does not constitute:

  • legal advice;
  • regulatory approval;
  • certification;
  • product testing;
  • design approval;
  • conformity assessment body services; or
  • a guarantee that any product, document, declaration, technical file, label, or process complies with applicable law.

You remain solely responsible for:

  • your products;
  • your testing strategy;
  • your risk assessments;
  • your legal compliance;
  • your technical documentation; and
  • any declarations, statements, warnings, or representations you make.

14. Intellectual property

All intellectual property rights in and to the Software, Documentation, branding, structure, selection, arrangement, design elements, underlying logic, and all related materials are and remain owned by 3D CertHub UK Ltd or its licensors.

Except for the limited Licence granted under this Agreement, no rights are granted to you.

“3D CertHub”, associated logos, product names, and branding are our trade marks, pending trade marks, or unregistered rights unless stated otherwise.

15. Third-party software and services

The Software may include, interoperate with, or depend on third-party software, services, or components.

Those third-party items may be subject to separate licence terms, privacy terms, or notices. Where required, those terms will apply to the relevant third-party component.

We are not responsible for third-party services that we do not control.

16. Feedback

If you provide suggestions, ideas, requests, corrections, or feedback relating to the Software, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback without restriction or payment to you.

17. Acceptable use and compliance

You must not use the Software:

  • in breach of applicable law or regulation;
  • to misrepresent testing, compliance, certification, or legal status;
  • to infringe another person’s intellectual property, privacy, confidentiality, or other rights; or
  • to create false, misleading, or deceptive records.

We may suspend or terminate access if we reasonably believe your use breaches this Agreement, the Subscription Terms, or creates legal, security, or reputational risk.

18. Warranties and disclaimers

We warrant that we have the right to license the Software to you.

Subject to clause 19 and any rights which cannot lawfully be excluded, the Software is provided “as is” and “as available”.

To the fullest extent permitted by law, we exclude all implied warranties, conditions, representations, and other terms.

We do not warrant that:

  • the Software will meet every requirement you have;
  • the Software will be error-free;
  • outputs will be legally sufficient for your specific use case;
  • the Software will be uninterrupted or always available; or
  • the Software will detect or prevent all user error.

Nothing in this Agreement affects any statutory rights you may have which cannot lawfully be excluded or restricted, including mandatory rights that may apply to digital content supplied to consumers.

19. Limitation of liability

Nothing in this Agreement limits or excludes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any liability that cannot lawfully be limited or excluded.

Subject to the above, and to the fullest extent permitted by law:

  • we are not liable for any indirect or consequential loss;
  • we are not liable for loss of profit, loss of revenue, loss of sales, loss of business, loss of contracts, loss of goodwill, loss of anticipated savings, loss or corruption of data, or wasted management time;
  • we are not liable for any loss arising from your reliance on outputs without independent review; and
  • our total aggregate liability arising out of or in connection with this Agreement shall not exceed the total amount paid by you to us for the Software in the 12 months immediately preceding the event giving rise to the claim, or £100 if you have paid us nothing.

20. Suspension and termination

We may suspend or terminate this Agreement, your Account, or your access to the Software immediately if:

  • you materially breach this Agreement or the Subscription Terms;
  • you fail to pay amounts due;
  • you misuse the Software, trial, licence key, or activation;
  • we are required to do so by law; or
  • continued provision would create security, legal, or operational risk.

You may stop using the Software at any time.

On termination:

  • your Licence ends immediately;
  • you must stop using the Software; and
  • you must delete or destroy copies of the Software in your possession or control, except where retention is required by law or allowed for exported user files that remain in your possession.

Any clause which by its nature is intended to survive termination shall continue in force after termination.

21. Audit and enforcement

We may investigate suspected misuse, unauthorised sharing, circumvention of licence controls, or other breaches of this Agreement.

Where reasonably necessary, we may use technical means to verify activation, entitlement status, software version, machine-linked licensing status, and compliance with licence limits, subject to our Privacy Policy.

22. Export control and sanctions

You must not use, export, re-export, transfer, or make the Software available in breach of any applicable export control, sanctions, or trade restrictions laws.

23. Changes to this Agreement

We may update this Agreement from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by posting the updated version in the Software or on our website, or by email. Your continued use of the Software after the updated Agreement takes effect will mean you accept the changes.

24. Governing law and jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.

25. Contact details

3D CertHub UK Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: hello@3dcerthub.co.uk
Website: 3dcerthub.co.uk